In a recent personal experience, I was witness to the services provided in a USA hospital.  Albeit a stressful and unplanned visit for my family member, the care and service received at the hospital was impressive. I write this article not as a personal story but from the perspective of a consultant who helps companies Read the full article…

As a consultant, trainer and speaker I travel extensively and spend many hours in airports and airplanes.  My husband and I also travel a lot to find sun, warmth and golf.  Recently we became the proud parents of a white, fluffy puppy – a 4.5 lb Maltese who has a great temperament, personality and high Read the full article…

In the business world, whether it is a sole proprietorship or a large company that employs many, first impressions speak volumes. One might think that your opening words or comments are the first impression, but it starts long before you open your mouth. First impressions start when there is distance between you and your customers, Read the full article…