Communication Skills
Effective communication requires messages to be clear, concise and understood with 100% accuracy. Despite knowing what we should do, our words don’t always come out as planned, we don’t listen intently and there is a tendency to react and express ourselves in detrimental ways. People who communicate effectively will reap the benefits of clearer expectations, fewer mistakes, better problem solving, and higher performance.
At Pam Paquet & Associates we focus on the skills necessary to speak clearly and listen succinctly to enhance clarity and encourage enthusiasm which creates an atmosphere for engagement and productivity. We help supervisors become more positive, influential and effective while we help employees strive towards customer service excellence.
Learning Objectives:
- Learn the fundamentals of communication to respond to requests, give instructions and clarify expectations
- Organize a plan to overcome barriers, misunderstandings and incorrect interpretations
- Examine the meaning beyond the words and interpret the nonverbal communication
- Formulate communication that is clear, interactive, confident and efficient
If you are stymied because communication doesn’t happen in your workplace and the
results are errors, missed deadlines and poor customer service, then it’s time to get help. You might have great employees but if two-way interaction is not happening, then your company is losing business on multiple levels. We specialize in communication strategies and methods so contact us at 604-468-9094 or pam@thepossibilities.ca so we can get you started.