Business Assertiveness
Assertiveness is the art of stating your thoughts and asking for what you need in ways that respect the rights of others. This is simply said, but difficult to put into practice. Business assertiveness is crucial to help front line staff be great service providers and managers be great leaders.
At Pam Paquet & Associates, we teach the principles and implement the techniques of assertiveness through a series of engaging and interactive scenarios.
Circumstances should not dictate how employees interact and communicate with others – assertiveness takes them to a higher level where they will be valued and respected for being forthright and sensitive to others.
Learning Objectives:
|
If comfort and confidence is not what you see in your staff, then you should also
“not see” sufficient communication, satisfactory collaboration nor average production. Assertiveness might seem like a soft skill, but its absence will be pretty hard on your sales, profits and growth. Contact us at 604-468-9094 or pam@thepossibilities.ca We look forward to talking about your company, your staff and the situations that need improvement.